Compliance

Focused Recovery Solutions, Inc. is fully compliant with all State and Federal guidelines.

  • Health Insurance Portability and Accountability Act (HIPAA)
  • Telephone Consumer Protection Act (TCPA)
  • Federal Credit Reporting Act (FCRA)
  • Fair Debt Collection Practices Act (FDCPA)
  • Consumer Financial Protection Bureau Bulletins 
  • PHI Compliant
  • Written Policy & Procedures utilized to maintain consistency
  • Call recording, monitoring, and monthly collector reviews
  • Scrubs on all accounts to monitor death, bankruptcy and location information to avoid unnecessary consumer contact

 

To further ensure compliance, there are written practices and procedures that address training for Collection Associates. Training highlights are:

  • Adherence to ACA Collector's Pledge
  • Collector Scripting
  • Call simulation using IVR
  • Real-time coaching and call monitoring